Support /troubleshooting

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Whenever you encounter a problem with your Skybox, please first try a reset:

* pull the plug of your Skybox and put it back in then wait 60 seconds and switch on your digibox ( this is a reset for the Skybox) try more than once

Every now and then your Skybox needs to be reset. If the reset did not help, please repeat it and if the problem still persists, try a hard reset:

* switch off your Skybox
* pull the plug for power supply
* find the button BACKUP at the front panel of the Skybox, press it and hold it pressed
* with the button BACKUP still held pressed you put in the power plug
* hold BACKUP pressed until you see all lights at the front panel of the Skybox flash for about 2 sec
* release BACKUP and wait 10 minutes

bad picture

If you encounter freezed frames on just a few channels and everything else is working fine, this is because the channels are on different broadcast units on the satellite called 'transponders'. Some transponders are adjusted to broadcast weaker than others. In order to receive channels from this transponder a bigger dish is required. The same goes when you get the message "no satellite signal is being received" on just a few channels while others work, especially BBC channels and ITV will give such a message if your dish is too small.

bad sound

If you encounter poor or no sound, please make sure the scart cable is connected correctly. If you did not connect your tv via scart but via coax cable, you cannot use the sound of your tv ( unless it is a UK model or a model supporting UK sound norm ), because this outlet is designed for the British sound system. Connect via scart or mute your tv and use the Hi-Fi chinch outlets of the digibox for sound.